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Ordering & Payment

Do you charge sales tax? is located in Toronto, Canada and charges no sales tax on any orders shipped outside of Canada. Taxes are to be complied with your state’s current law for purchases online.

For Canada, we collect the appropriate provincial and federal taxes depending on the province/territory where you live.


What payment methods do you accept?

We accept Visa, Mastercard and Paypal.


Why did my payment fail?

Payment could be declined for different reasons.

The first step is to check the card type. Make sure the card information is entered in correctly and the billing address assigned to your card.

If you are still experiencing issues, please give you bank a call and let them know you are making an online purchase.  The credit card company may not recognize IONDesign that you are trying to make an online purchase.  Since we are in Canada, transactions might be declined due to a suspicious foreign transaction. 

We only accept payments from credit cards that has a US or Canadian billing address. 

For further information, please visit our Payment Policy.