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Returns

 

If you decide to return the item, please contact customerservice@iondesignfurniture.com for return shipment details.

 

For any products returned, there will be a re-stocking charge of 15% of the purchase price and you are responsible for return shipping and delivery charges.  Returns must be received in the original condition and original packaging to be refund.  When it is inspected by our receiving team, we will process the refund.  Any items not returned in the original packaging, cannot be refunded.

 

Refunds are only issued via the method used on the original purchase.  If original method of payment is no longer available, we will issue an store credit equal to the amount of the refund.

 

All shipping and white glove delivery charges are not refundable; we do not accept any returns on custom order, non-stock items, lighting and polycarbonate items are not returnable and non-refundable.

 

Items that are marked “Final Sale” are non-refundable and cannot be exchanged for other items as they are sold in the condition as-is.  Final Sale items are exempt from our store policy and not covered by warranty. No exceptions can be made for Final Sale items.