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Shipping

At IONDesign Furniture, we want our customers to be satisfied and happy with their purchase which includes getting the furniture to you in the perfect condition.  

For the best way to keep our customers happy is to send your orders out as soon as possible on the schedule that works for you.  For convenience, all items are going to be shipped out together and we will give you an estimated delivery timeline when the order is placed. 

When the shipment has arrived at the terminal destination, a carrier will give you a call 24 hours prior to arrival to confirm the time. It will be a curb-side delivery and the carrier does not bring it into your home. They will leave it somewhere for example the garage, porch, beside the door or somewhere dry.  If it is a condo or an high rise, the carrier will leave it with the concierge. Upon delivery, if there are any special instructions, please let the driver know as they can accommodate the best they can. The carrier may be constricted on weekend, evening or holiday shipments and depending on your area, weekends might not be available. 

Many orders do arrive at the lead times shown however shipping times are only lead times and are only able to estimate the transit time since it goes to multiple stops during the time of transit. Iondesignfurniture.com is not responsible for any loss, damage, cost or expense related to any delay in shipment and we are unable to ship to PO boxes. 

  

 Amount on Order

 Shipping Cost

$0-$1000

$199

$1000 - $2000

 $299

$2000 - $3000

$399

$3000+

$499

 *all charges in USD

 

U.S Standard Shipping

Standard shipping for US shipments includes a curbside delivery with a call 24 hours prior to the delivery partner arriving at your home. The delivery partner will drop off at a safe and dry area at the garage of a single detached home or lobby or service area of a high rise building.

 

Canadian Standard Shipping

Standard shipping for Canada will be curbside delivery with a call 24 hours prior to the delivery partner arriving at your home.  The delivery partner will drop off at a safe and dry area at the garage of a single detached home or lobby or service area of a high rise building. 

We do offer White Glove Service at an additional charge within the GTA (Greater Toronto Area) only.  However, there is an additional charge for this service.  Please inquire at info@iondesignfurniture.com for further instructions.  We currently do not offer it in the USA or the rest of Canada.